Cancellation Policy:
Appointments must be canceled at least 24 hours in advance to avoid any charges. If you cancel within 24 hours of your scheduled appointment, a fee of £1 per minute of the booked time will be applied.
Zero Tolerance
At Bridge Street Dental Clinic, we are committed to providing a safe and respectful environment for all our patients. We have a zero-tolerance policy for abuse of any kind,
which includes but is not limited to:
- Verbal Abuse: Any form of offensive, threatening, or abusive language will not be tolerated.
- Physical Abuse: Physical aggression or violence towards our staff or fellow patients will result in immediate action.
- Sexual Harassment: Unwanted advances, comments, or gestures of a sexual nature are strictly prohibited.
- Discrimination: Discrimination based on race, religion, gender, sexual orientation, or any other protected characteristic is unacceptable.
- Harassment: Persistent, intimidating, or threatening behaviour towards our team or other patients is not allowed.
Our commitment to a safe environment means that any incidents of abuse will be dealt with swiftly and appropriately:
Action Taken:
Action Taken:
- In the event of abuse, we will ask the abuser to cease their behaviour immediately.
- If the abuse continues, we may terminate the appointment or service.
- We reserve the right to involve law enforcement if necessary.
Report Abuse:
If you witness or experience any form of abuse, please report it to our staff immediately. Your concerns will be taken seriously and kept confidential.
Our Pledge:
Bridge Street Dental Clinic is dedicated to promoting a welcoming and respectful atmosphere for everyone. We believe in mutual respect, understanding, and co-operation among patients and staff. Thank you for choosing Bridge Street Dental Clinic. Let’s work together to ensure a safe and comfortable experience for all.